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Customer Account Specialist
As a Customer Account Specialist at BizLink, you will be the primary interface between our business customers and our internal production teams. You are responsible for the full order-to-delivery lifecycle, ensuring high OTD (On-Time Delivery) and seamless execution in a high-volume, low-mix manufacturing environment.
Key Responsibilities:
- Customer Support & Relationship Management: Deliver excellent customer support and maintain strong relationships with business customers. Serve as the primary point of contact, managing the end-to-end account lifecycle from initial RFQ and pricing submissions to order fulfillment and final delivery.
- Order Lifecycle Execution: Utilize SAP to process daily business purchase orders, ensuring data accuracy and timeliness. Proactively manage order modifications, cancellations, and status updates throughout the production cycle.
- Production & Delivery Coordination: Partner with Purchasing, Manufacturing, Production Control (PC), Quality Control (QC), and Engineering to monitor project milestones. Ensure material availability aligns with production schedules to meet customer Promise Dates.
- Professional Communication: Provide concise, regular updates to customers regarding order status and potential delivery risks. Use Google Workspace to maintain internal trackers and ensure alignment with the team.
- Shipment & Logistics Oversight: Coordinate daily shipments and track logistics data to maintain high On-Time Delivery (OTD) levels. Maintain detailed records of partial shipments and historical delivery data.
- Issue Resolution & RMA Management: Lead the resolution of operational bottlenecks, such as inventory discrepancies or invoicing concerns. Facilitate the RMA process by coordinating returns, replacements, and reworks with the Quality and Finance teams.
- Reporting & Data Analysis: Use Google Sheets to analyze relevant data and generate/distribute critical weekly reports. Ensure all stakeholders are kept aligned on account status, delivery risks, and revenue goals.
Job Requirements
- Experience: Bachelor’s degree or equivalent experience with a minimum of 3 years of professional experience in Inside Sales, customer service, account management, or supply chain (manufacturing background preferred).
- Technical Skills: Strong Excel skills (data filtering, formulas, and reporting).
- Proficiency in SAP for order processing and data management.
- Proficiency in Google Workspace (Docs, Sheets, Slides).
- Execution: Proven ability to manage multiple business accounts and priorities in a fast-paced environment while maintaining strict attention to detail.
- Communication: Excellent professional communication skills with the ability to provide clear, action-oriented updates to both customers and internal departments.
- Problem Solving: Demonstrated ability to work independently, take ownership of account health, and proactively resolve operational issues.
BizLink is looking for the best & brightest talent
No matter the location, or the role, every BizLink employee shares one mission: Make interconnection easier to improve the quality of life and turn customers' innovative ideas into reality.
Have questions about our positions? Feel free to email us at: recruitment@bizlinktech.com
Please note: This email is for inquiries only. To be considered, all applications must be submitted by clicking the "Apply Now" button on the job posting.
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