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CS Supervisor
This position is responsible for ensuring the accurate entry of all customer-provided orders, forecasts, and orientation data into the system. Acting as the customer's internal representative, the role focuses on meeting requested lead times and reporting key performance indicators such as on-time delivery rates and delays. It plays a critical role in maintaining effective communication with customers to support both satisfaction and long-term business development. Additionally, the position works closely with the Sales team to deliver reliable forecasting, serving as a key input for headcount and resource planning.
Key Responsibilities:
- Turnover Analysis and Forecasting
- Report weekly on all order changes and order deviations vs. budget / FC expectations / last year on a
- customer level (units and turnover!) in a standardized table format towards the department manager.
- Escalate in all cases of major deviations to the department manager.
- Provide customer development data over time.
- Provide a basis for reliable 3-month forecasting once per month based on customer feedback, qualified
- forecasts, and experience. Provide a Forecast for the end of the month.
- Act as project coordinator in case of ramp-up of new customers/projects, ensuring timely execution of all
- customer-related actions.
- Conduct peak season procedures.
- Handle sample administration and follow-up.
- Customer satisfaction
- Establish a sustainable and personal relationship with procurement and related departments at the customer.
- Escalate internally in case of delivery problems.
- Determine own plant performance against customer wish date and confirmed delivery date (full shipments).
- Define solutions with the customer in case of delivery problems.
- Ask regularly for customer satisfaction feedback, document supplier ratings, and awards.
- Collect market information/potential customer requirements.
- Reception of customer visits and regular business trips to visit customers.
- Represent Bizlink interests
- Ensure correct entry of all orders, orientations, and forecasts provided by the customer.
- Follow up in case of turnover cancellation, postponed orders, or split orders.
- Introduce and strictly follow up defined MOQ rules (from the offer), small volume pricing guidelines, and define new customer qualification processes.
- Ensure internal and external credit limit coverage.
- Track and control correct pricing based on defined CU=0 prices and copper models.
- Other tasks assigned by management/company.
Job Requirements
- Master (e.g., Economics, Industrial Engineer, Business
- Administration,…) or a Bachelor's combined with relevant experience.
- Min. 810 years of customer service/sales experience in an
- international commodity environment.
- Commercial, business, customer service, or equivalent training.
- Good communication & TeamWork.
- Good ability to withstand pressure. Speed to settle the customer’s request. Open, integrity, assuredness. Strong passion for work, excellent teamwork spirit.
- Be familiar with the office software, preferably with work experience in SAP R3.
- Good communication in English, especially spoken & written.
BizLink is looking for the best & brightest talent
No matter the location, or the role, every BizLink employee shares one mission: Make interconnection easier to improve the quality of life and turn customers' innovative ideas into reality.
You can always contact us on recruitment@bizlinktech.com
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