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Engineering & Technology
September 18, 2025
Update
FAE
This role requires you to provide hands-on customer solutions while also helping shape our product strategy. You will be the key link between customers and our internal teams, driving business growth and ensuring customer success.
Jiangsu, China
BizLink Technology (Changzhou) Ltd.
Key Responsibilities:
- Expand the product portfolio for the power tools market in line with technologies and market trends.
- Oversee the product portfolio throughout all phases, from product development to market launch and phase-out, with a focus on products for the power tools market.
- Create design specifications in collaboration with development teams.
- Maintain an overview of all product cost calculations and identify technical correlations that can provide future advantages for market development.
- Be part of an international team of product managers and developers.
- Initiate and manage sample orders and prepare technical product documentation.
- Establishing a sustainable relationship with technical functions at the customer.
- Leading Technical customer interface for high-volume/high complexity projects.
- Cooperate with the sales team to complete pre-sales technical exchanges, helping customers to have a better understanding of the functions and advantages of the products.
- Definition of technical offer content, including technical assumptions, technical alternatives, and technical proposals.
- Provide customers with technical training and guidance on products, such as product usage specifications, prevention of common malfunctions, and corresponding solutions.
- Identify innovation opportunities, technical market trends, approval trends, portfolio trends, etc.
- Determine target cost ranges and technical concepts together with the calculation department and operational PM.
- Participate in formulating differential and competitive quotation plans, together with PCC, purchasing, IE, and PPE departments, according to target customer segmentation market.
- Escalation /correction of calculations in case of missing competitiveness or of mistakes.
- Definition of Bizlink specification, calculations, assumptions, and alternatives to be calculated.
- Collect the technical problems encountered by customers in a timely manner, sort them out, and feed them back to the R&D team.
- Summarize the common problems and form a Frequently Asked Questions (FAQ).
- Representing Customer interests in the plant, determine best-in-class product standards for the target segments/customer segments based on materials, processes, and costs.
- Training the internal team about customer needs, industry or product trends, new products/technologies/Norms/Standards, and potential Add-On services. Create technical know–how within local areas in order to better investigate customer requirements and key decisive factors for future product offers.
- Collaborate across departments to optimize product design and put forward reasonable suggestions.
- Participate in formulating and improving the standard processes for product debugging and after-sales support.
- Support the company technology promotion activities (technical demonstrations at exhibitions, introductions to product applications.
- Maintain and manage relevant technical documents (debugging reports, problem-solving records).
Job Requirements
- University degree with an electronic, automation, or engineering relevant background
- years plus relevant industry experience, especially in the fields of power tools, electronic manufacturing, or motor control.
- Those with experience in FAE (Field Application Engineer) or technical support positions will be given preference.
- Be familiar with AC/DC motor control technologies (such as brushless motors (permanent magnet synchronous motors, etc.) and drive circuits.
- Understand the performance testing methods (for example, power, rotational speed, and torque testing) of power tool products and common standards (such as CE, FCC certifications).
- Be familiar with the structure, principle, and performance characteristics of power tools.
- Have a certain ability in fault analysis, be able to locate problems, and provide preliminary solutions.
- Good project management, excellent organization skills
- Good communication skills and possess the collaboration concept
- Possess good English listening, speaking, reading, and writing abilities, and be able to write technical documents proficiently.
- Advanced skills in Office software, PPT, Excel, Word, and Outlook.
- Honest, mature, open, flexible, persistent, and confident.
- Good work spirit, people manager.
- Strong observation & strain capacity.
- Able to apply available skills.
Come join us
BizLink is looking for the best & brightest talent
No matter the location, or the role, every BizLink employee shares one mission: Make interconnection easier to improve the quality of life and turn customers' innovative ideas into reality.
Have questions about our positions? Feel free to email us at: recruitment@bizlinktech.com
Please note: This email is for inquiries only. To be considered, all applications must be submitted by clicking the "Apply Now" button on the job posting.
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