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Customer Service
Update
CSR
This role handles customer inquiries across multiple channels, providing product information, order support, and issue resolution while ensuring a seamless customer experience. It requires strong communication, problem-solving skills, and the ability to maintain accurate records and drive customer satisfaction.
Penang, Malaysia
Full-time
BizLink Technology (S.E.A.) Sdn. Bhd.
Key Responsibilities:
- Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner
- Assist customers with product information, order processing, and problem resolution
- Provide detailed and accurate information to customers, addressing their needs and concerns
- Collaborate with crossfunctional teams to ensure seamless customer experiences
- Maintain detailed records of customer interactions and followup actions
- Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency
Job Requirements
- Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner
- Strong problemsolving and critical thinking skills to handle a variety of customer inquiries and issues
- Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software
- Experience in a customer service or clientfacing role, preferably in the administration and office support industry
- Ability to work in a fastpaced environment and multitask effectively
- A collaborative mindset and a genuine passion for providing exceptional customer service
Come join us
BizLink is looking for the best & brightest talent
No matter the location, or the role, every BizLink employee shares one mission: Make interconnection easier to improve the quality of life and turn customers' innovative ideas into reality.
Have questions about our positions? Feel free to email us at: recruitment@bizlinktech.com
Please note: This email is for inquiries only. To be considered, all applications must be submitted by clicking the "Apply Now" button on the job posting.
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