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Customer Service
July 16, 2026
Update
Customer Service Representative
Responsible for supporting Sales and Program Management in managing customer orders, coordinating production and delivery schedules, maintaining customer communication, and ensuring timely, accurate, and efficient order fulfillment to achieve high customer satisfaction.
Batam, Indonesia
Contract
PT. Bizlink Technology Indonesia
Key Responsibilities:
- Support the Sales and Program Manager to ensure excellent service to customers.
- Day-to-day order processing to verify the PO pricing versus the quote price, MOQ, and shipment term.
- Day-to-day order tracking to confirm material availability, production capacity, and delivery schedule.
- Expediting urgent demands on material and production to satisfy customer requirements.
- Regular meetings with planners and update customers on the status of accounts.
- Participation needed to require meeting with PM/Sales/Customers.
- Prepare the documents and reports for customers.
- Analysis of negative-margin products and report the findings as well as the solution.
Job Requirements
- Bachelor's degree in marketing, business administration, or a business-related field. Advanced degrees or relevant certifications are a plus.
- At least 3 years of experience in a manufacturing company.
- Able to speak, read, and type in English & Mandarin.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members.
- Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
- Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
- Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability.
- Able to work well under pressure and handle emergency and stressful situations.
- Positive mindset and can-do attitude.
Come join us
BizLink is looking for the best & brightest talent
No matter the location, or the role, every BizLink employee shares one mission: Make interconnection easier to improve the quality of life and turn customers' innovative ideas into reality.
Have questions about our positions? Feel free to email us at: recruitment@bizlinktech.com
Please note: This email is for inquiries only. To be considered, all applications must be submitted by clicking the "Apply Now" button on the job posting.
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