Customer Service
July 23, 2025
Update
CSR Manager
Overseeing overall company sales objectives and ensuring achieving of sales targets and customer satisfaction goals.
Batam, Indonesia
Full-time
PT. Bizlink Technology Indonesia
Key Responsibilities:
- Develop and implement sales strategies, goals, and action plans to achieve targets and objectives set by management.
- Monitor and analyze sales performance metrics, such as manufacturing cost, conversion rates, average order value, fluctuation of firm order & forecast against service agreement, AR, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
- Collaborate with cross-functional teams, including product development and customer support, to align sales initiatives with overall business objectives.
- Develop and maintain strong relationships with key customers and accounts, serving as a point of escalation for complex inquiries or issues.
- Stay updated on industry trends, competitor activities, and market developments to inform strategic decision-making and stay ahead of the competition.
- Prepare and present regular reports and updates on sales performance, trends, and forecasts to senior management.
- Perform all other related duties as assigned by your direct supervisor or General Manager.
Job Requirements
- Bachelor's degree in marketing, business administration, or business-related field. Advanced degrees or relevant certifications are a plus.
- At least 10 years of experience in sales management in the EMS manufacturing industry with at least 5 years in leadership roles, with a track record of success in sales achievement.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members
- Able to speak English and Mandarin
- Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
- Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
- Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability
- Able to work well under pressure and handle emergency and stressful situations
- Positive mindset and Can Do Attitude
Come join us
BizLink is looking for the best & brightest talent
No matter the location, or the role, every BizLink employee shares one mission: Make interconnection easier to improve the quality of life and turn customers' innovative ideas into reality.
You can always contact us on recruitment@bizlinktech.com
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